We implement security measures to help protect your website against threats such as hacking and malware. However, no system is entirely secure, and we cannot guarantee the prevention of unauthorized access or data breaches. It is your responsibility to use strong, unique passwords and ensure they are not shared with unauthorized persons. Superastro is not liable for damages resulting from compromised access credentials or third-party breaches.
If you are provided administrative access to your website, you assume full responsibility for any changes made to the website, including those affecting core settings, functionality, or compatibility. Any issues resulting from modifications, including site malfunction or data loss, are your responsibility. Repair or restoration work required due to unauthorized or improper changes will be billed at our standard rates. Superastro reserves the right to revoke administrative access if it compromises the integrity or security of the website.
We strive to provide reliable and continuous hosting services; however, these services rely on third-party systems and external factors beyond our control. As such, we cannot guarantee uninterrupted service and are not liable for damages, including lost profits, savings, or other incidental, consequential, or special damages, even if we have been advised of potential impacts.
Occasionally, your website may need to be taken offline for maintenance, updates to servers, or other associated systems. We will make every effort to minimize downtime and provide advance notice when possible.
While we implement routine backups to protect your website’s data, these backups are not guaranteed. You are strongly advised to maintain your own up-to-date copies of all text, images, and content associated with your website. Superastro is not responsible for data loss or corruption resulting from hosting issues, technical faults, or external factors.
As web technologies and standards change rapidly, older systems, browsers, and platforms may become obsolete or incompatible over time. Superastro does not guarantee support for outdated technologies or browsers, nor can we ensure compatibility with technologies, devices, or standards introduced after your website’s launch.
By engaging our services, you acknowledge that ongoing investment in updates, upgrades, and maintenance may be required to keep your website secure, compatible, and aligned with current technological standards. No system or website can remain fully functional or secure indefinitely without proactive maintenance and updates.
Websites hosted on servers not managed by Superastro may incur additional development costs for compatibility. We cannot guarantee functionality or performance on external servers, and features may cease to work if moved.
You accept full responsibility for hosting decisions and release Superastro from liability for issues arising from external hosting environments. Any required work will be billed at standard rates.
All outstanding invoices, regardless of the service to which they relate, must be paid in full by their due dates. We reserve the right to suspend or disable your website or any associated services if there are overdue payments on your account for any of the services we provide.
Service suspension will remain in effect until all outstanding balances are fully settled. You will be provided with written notice prior to any suspension action, allowing you an opportunity to address overdue payments.
By engaging our services, you acknowledge and agree that this right to suspend services is necessary to ensure timely payment and maintain the integrity of our operations. Any suspension resulting from non-payment does not release you from your obligation to settle outstanding balances.
Any work requested by you, your employees, or any associated third parties (including external contractors such as IT companies) will be invoiced directly to you. This includes work required to address or rectify actions taken by these parties. It is your responsibility to ensure that we are reasonably informed if an external party is acting on your behalf, as their actions may directly impact the scope of work and associated costs.
If such work is of an urgent nature, we reserve the right to apply a premium charge at our discretion, which will not exceed the rates outlined in our Pricing Schedule. By engaging our services, you acknowledge that you are responsible for all costs incurred as a result of these requests.
You must provide a minimum of 28 days notice if you wish to cease your hosting. Requesting termination of your hosting within 12 months of your first hosting invoice will incur an early disconnection fee of AUD$200.
Packaging and supplying any website files or records will incur additional costs.
The website will be developed based on the specifications mutually agreed upon at the start of the project. Any significant changes or additions to the agreed scope during the development process may result in additional costs and require a revised timeline.
Upon your approval to make the website “live,” the project will be considered complete, and this approval will signify your acceptance of the work performed as meeting the contractual terms. It is your responsibility to thoroughly review the website before providing this final approval.
Following the website launch, you may request further modifications or additions to the site. These requests will be billed at our standard hourly rates unless an Estimate is specifically requested and agreed upon beforehand.
Clients are responsible for ensuring compliance with the terms, conditions, and policies of third-party platforms utilized as part of their digital advertising campaigns or website functionality. See our Third Party Terms for more information.
We can provide guidance to help you align with platform requirements; however, ultimate responsibility for compliance lies with the client. Non-compliance with these policies may result in penalties, ad account restrictions, or suspension. In such cases, we are not liable for any disruptions, penalties, or losses incurred as a result.
Privacy Policy Compliance: Clients must ensure that their business has a clear, accurate, and up-to-date privacy policy that complies with all applicable data protection laws and regulations. This includes, but is not limited to, disclosing the use of cookies, tracking technologies, and the collection or processing of personal data for advertising purposes. We are not responsible for reviewing or validating the adequacy of your privacy policy, and non-compliance may result in restrictions or penalties from third-party platforms.
We are not liable for any failure to be aware of third-party platform terms or for acting on client requests that may breach those terms and conditions.
Failure to maintain a compliant privacy policy may lead to penalties, account restrictions, or other liabilities. Clients are advised to seek legal counsel to ensure compliance with relevant laws and platform requirements.
We are not liable for any failure to be aware of third-party platform terms or for acting on client requests that may breach those terms and conditions.