Paying invoices on time helps us keep everything running smoothly and ensures we can continue delivering great results for you. Please review and follow the payment terms below to avoid any delays or disruptions.
All billing is tracked in 15-minute increments, rounded up to the nearest increment. A minimum of 30 minutes is billed for any single project or request.
For work requiring expedited turnaround, additional fees apply:
Availability for these services is at our discretion and subject to approval.
If work incurs third-party expenses (e.g., printing, purchasing graphical assets, or other services), a 20% administration fee will be added to these expenses to cover management and coordination. Exceptions and specific pricing include:
We will always seek your approval for major expenses or premium pricing before committing on your behalf. Expense estimates may vary based on supplier rates or project requirements, but we will notify you promptly of any changes.
If you anticipate any difficulty meeting payment terms, please contact us immediately to discuss options.
We accept credit/debit cards (via Stripe), direct bank deposit, and cryptocurrency (Bitcoin or Ethereum) by request.
All card transactions are processed securely through Stripe, appearing as "SUPERASTRO" on your statement. Your card information is transmitted directly to Stripe and is never stored on our servers. All prices are in Australian Dollars (AUD) unless otherwise specified. We comply with PCI DSS requirements where applicable and may require additional verification for suspicious transactions.
For hourly work or consulting services, no refunds will be provided for time already spent on your project. Fixed-price projects may be eligible for partial refunds if work has not commenced, subject to a cancellation fee of 35% once work has begun.
Domain name registrations are non-refundable once processed. Hosting fees may be refunded pro-rata for unused full months if cancelled with proper notice. As stated in our Digital Advertising Terms, refunds cannot be provided for third-party platform advertising costs, though management fees may be refunded pro-rata if services are cancelled with proper notice (28 days).
If you're unsatisfied with our services, please notify us in writing immediately with specific concerns. We aim to address and rectify issues and will work with you to find a mutually acceptable resolution. For complex disputes, we may suggest mediation through a neutral third party, with costs to be shared equally unless agreed otherwise.
Before initiating a formal dispute or chargeback, please contact us to discuss your concerns. We investigate all chargebacks thoroughly and will provide supporting documentation to the card issuer. False or fraudulent chargebacks may result in termination of services, and a service fee of $50 applies for handling chargebacks.